Terms and Conditions

Privacy Policy

This statement discloses the privacy practices for web sites operated by Infinite Systems. Contact us if you have any questions regarding this statement.

Personal information

At Infinite Systems, we intend to give you as much control as possible over your personal information. In general, you can visit our sites without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. You will always be notified before we collect personal information from you on the Internet. We will never sell the information you provide us, or disclose it to any third-party without your permission.

If you choose to give us personal information via the Internet that we may need to correspond with you or process an order, we will let you know how we will use this information. If you tell us that you do not want to have this information used as a basis for further contact with you, we will respect your wishes. We do keep track of the domains from which people visit us. This data is used to analyze traffic patterns, and is completely anonymous. We do not use it to attempt to track individual users.

Business relationships

Our websites contain links to other sites, and to the sites we host for other businesses. We are not responsible for the privacy practices or the content of such websites. We do encourage all of our customers to adopt similar privacy policies.


“Cookies” can be used to provide you with personalized information from a Web site. For example, a cookie can be used to store your customer number, so that on subsequent visits to our website, information you gave us before can be used to customize the site. Some of our web pages use cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Generally, sites that use cookies (such as our online ordering system) will not work correctly unless you accept the cookie.

Return Policy

Refund Policy for Hardware

This refund policy covers all PCs and servers and other hardware appliances. Hardware purchases are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any PC or server that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a PC or server is returned for a replacement, but no problems are found, the PC or server will be returned at your expense.

A defective PC or server that is returned for a replacement may be repaired or replaced at Infinite Systems’ discretion, unless otherwise required by law. In some situations the item must be sent to the manufacturer for repairs. Unfortunately we cannot expedite the repair process in these situations, as we must abide by the manufacturer’s established processing time.

Refund Policy for Retail or OEM Software

Software return policy: opened retail or OEM software can only be returned for replacement, and replacement will only be honored if the returned software is defective or damaged. Retail boxed software purchased by Infinite Systems on behalf of a customer may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days.

Infinite Systems is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Software purchased by Infinite Systems on behalf of the customer for installation on the customer’s PCs or server can only be returned for refund subject to the refund policy of the software vendor. This means that we will only grant a refund if it falls within the refund policy of the software vendor or supplier.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.