Return Policy

Refund Policy for Web Hosting

Each of our web hosting plans carries a 30 day money-back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and usage-based charges.

Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to Activation; or (2) the requested domain name was not available.

This policy does not apply to any additional services such as additional disk space, additional pop Accounts, additional bandwidth utilization, or any other charges incurred above and beyond our published quarterly, semiannual or annual hosting fees.

All cancellations must be received in writing prior to the deadlines indicated herein. Regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. In the event that Infinite Systems elects to terminate your web hosting service without cause, you shall receive a full refund of any balance. However, if you terminate a hosting agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance.

Refund Policy for Domain Names and SSL Certificates

Domain names registered or purchased on your behalf by Infinite Systems are non-refundable. Policies in place by domain registrars now prohibit refunds of any type. If you no longer want a domain name, you must notify us in advance of the renewal date that you would like to cancel it, so we can set it to not autorenew. There are no exceptions to this policy. SSL certificates are also non-refundable. We will notify you in advance when a certificate is due for renewal.

Refund Policy for Dedicated Server Plans

Our Dedicated Server plans require a minimum contract period which is usually three years. If you terminate a contract before the completion of the minimum contract period, you will be responsible for all recurring fees and charges for the contract period, plus any usage-based charges up to the time of termination.

Refund Policy for Renewals

Renewals of web hosting contracts will be refunded if we are notified within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.

Refund Policy for Web Design, Contract Programming and Consulting Services

Either party may terminate any web design project, software development project or consulting project at any time for any reason. A TERMINATION NOTICE must be received prior to project termination. Customer agrees to pay Infinite Systems for all work and time completed to the point of termination. We reserve the right to determine the amount of work completed and appropriate fees. If we determine that payment is required and no payment is received within 10 days of the terminated project, then you are considered in default. If a customer defaults, the Customer agrees to pay all attorney and collection agency fees, if necessary, during ANY collection process.

Infinite Systems retains the copyright to all materials developed by Infinite Systems until any and all necessary fees (as determined by Infinite Systems) are paid.

Refund Policy for Hardware

This refund policy covers all PCs and servers and other hardware appliances. Hardware purchases are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any PC or server that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a PC or server is returned for a replacement, but no problems are found, the PC or server will be returned at your expense.

A defective PC or server that is returned for a replacement may be repaired or replaced at IA’s discretion, unless otherwise required by law. In some situations the item must be sent to the manufacturer for repairs. Unfortunately we cannot expedite the repair process in these situations, as we must abide by the manufacturer’s established processing time.

Refund Policy for Retail or OEM Software

Software return policy: opened retail or OEM software can only be returned for replacement, and replacement will only be honored if the returned software is defective or damaged. Retail boxed software purchased by IA on behalf of a customer may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days.

IA is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Software purchased by IA on behalf of the customer for installation on the customer’s PCs or server can only be returned for refund subject to the refund policy of the software vendor. This means that we will only grant a refund if it falls within the refund policy of the software vendor or supplier.